Policies

Policies

Questions before or after ordering? Email This email address is being protected from spambots. You need JavaScript enabled to view it..

Shipping

  • Shipping region: United States only.
  • Carrier: USPS.
  • Handling time: Orders typically ship in 1–3 business days.
  • Tracking: Tracking is provided after shipment.
  • Taxes & shipping: Final tax and shipping costs are calculated at checkout.

Returns (30 days)

We accept returns within 30 days of delivery for items that are in resellable condition.

Return eligibility

  • Item must be returned in resellable condition (no physical damage; clean/complete).
  • Include all original items and accessories that came with the product.
  • Returns must be initiated within 30 days of delivery.

Return shipping

  • Buyer pays return shipping unless the return is due to our error or a confirmed defect.
  • We recommend using a trackable shipping method.

How to start a return

  1. Email This email address is being protected from spambots. You need JavaScript enabled to view it. with your order details and reason for return.
  2. We’ll reply with return instructions.
  3. Once the return is received and inspected, we’ll process the refund.

Refund timing

Refunds are processed after the returned item is received and inspected. Depending on your payment method, it may take additional time for your financial institution to post the refund.

Warranty (90-day limited warranty)

ZiRocks includes a 90-day limited warranty covering manufacturing defects under normal use, starting from the date of delivery. If a defect is confirmed, we will, at our option, repair or replace the product or provide an equivalent remedy.

What’s covered

  • Manufacturing defects in the ZiRocks device and included accessories under normal use.

What’s not covered

  • Damage from misuse, accident, liquid exposure, power surge, fire, or unauthorized modifications.
  • Normal wear and tear, cosmetic damage, or damage caused by improper handling.
  • Issues caused by third-party equipment (routers, USB drives, cables, TVs, etc.).
  • Problems caused by unsupported software changes outside the provided configuration.

DOA / arrival issues

If your unit arrives non-functional or damaged, contact This email address is being protected from spambots. You need JavaScript enabled to view it. as soon as possible so we can help quickly.

Support

  • Support email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Setup help is included.
  • Please include your order details and a description of the issue when writing in.

Limitation of liability

To the maximum extent permitted by law, ZiRocks is not liable for indirect, incidental, or consequential damages arising from the use of the product. Our total liability for any claim related to the product will not exceed the amount paid for the product.

This policy is provided for convenience and may be updated over time. The policy in effect at the time of purchase applies to your order.

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